Welcome to Family Safe ("Family Safe", "we", "our", or "us"). This Privacy Policy explains how we collect, use, disclose, and protect information when you use the Family Safe mobile application, website, GPS devices, and related services (collectively, the "Services"). By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
Information We Collect
To provide our Services, we collect certain information that is necessary for the operation of the platform.
Account Information
When you create an account, we may collect information including your name, email address, profile information, authentication credentials, and any other information you voluntarily provide.
Device Information
When you connect a Family Safe GPS device to your account, we may collect technical information including:
Location Information
Family Safe processes location information generated by connected GPS devices to provide core tracking functionality. Depending on your device configuration, location information may include:
- Real-time location
- Historical location records
- Safe Zone events
- SOS event location
- Device movement information
Technical Information
We may automatically collect technical information including device type, operating system, application version, crash reports, diagnostic information, and log information.
How We Use Information
Information collected through the Services is used to:
Core tracking
Provide GPS tracking, display connected devices, and detect Safe Zone entry and exit events.
Safety & alerts
Deliver emergency notifications, process SOS alerts, and maintain the security and integrity of our Services.
Support & compliance
Improve service reliability, provide customer support, and comply with applicable legal obligations.
Sharing of Information
Information may only be shared under the following circumstances:
- With family members or users authorized by the account owner
- With service providers acting on our behalf
- When required by applicable law or legal process
- To protect the rights, safety, or security of our users, our Services, or others
Data Security
We implement commercially reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, disclosure, alteration, or destruction.
Although we strive to protect all information, no method of electronic transmission or storage can be guaranteed to be completely secure.
Data Retention
Personal information is retained only for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.
Users may request deletion of their account and associated personal information, subject to applicable legal requirements.
User Controls
Users may manage the following at any time from within the app:
| Control | Description |
|---|---|
| Account information | Update your name, email, and profile details. |
| Connected devices | Manage or remove GPS devices linked to your account. |
| Notifications | Configure alert and notification preferences. |
| Family sharing | Control which family members can view device data. |
| Account deletion | Request full deletion of your account and data. |
Children's Privacy
Family Safe is intended to be used by parents, guardians, and authorized caregivers for monitoring GPS devices assigned to children.
We do not knowingly collect personal information directly from children without appropriate authorization from a parent or legal guardian.
Third-Party Services
Our Services may rely on third-party technologies to support functionality, including mapping, authentication, cloud infrastructure, analytics, and notification services. Use of these services is governed by the respective privacy policies of those providers.
International Data Processing
Information may be processed and stored in countries other than your country of residence where our service providers maintain operations.
By using the Services, you acknowledge that your information may be transferred and processed internationally in accordance with applicable data protection laws.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. When material changes are made, the updated version will be published on this page together with the revised Effective Date.
Continued use of the Services after any modification constitutes acceptance of the updated Privacy Policy.